Change the survey setup after collecting responses
It really depends on what you change and how important it is for you to compare analysis in different time periods. Some rules of thumb:
- It's OK to move a task from one category to another, but to keep the responses make sure the task do not change its ID.
- It's OK to restructure the task-list setup (add/change/remove categories). Keep the IDs on tasks intact.
- It's OK to remove questions without responses.
- If you remove a task with responses, the responses will be lost and the overall data will loose consistency.
- It could be OK to add tasks, but be aware that this might impact the consistency if the task "eat" from other tasks. Hopefully the new task will eat from the "Other"-category.
- It is NOT OK to rename a task text to a completely different task when the task has data. If you change Book ticket to Contact support you are claiming that everyone that attempted to Book a ticket actually attempted to Contact support. Instead, create a new task for Contact support and leave the old task there to keep data consistent.
Take a note when you did the change (and what you did), so you can take the change into consideration when you compare analysis in different time intervals.
Delete individual responses that contain sensitive information
It's not uncommon for our customers to collect personal data inadvertently via the free text inputs in the survey. Sometimes visitors to your site that respond might provide their email address or phone number. While this is mostly harmless and a ...
How many responses do I need?
Our experience is that when your survey has reached 200-400 responses our clients typically can see a clear trend on which tasks are demanded and start to see Completion Rates for the top tasks. Per task For a single task, our clients often see ...
Can I install and still design the survey at the same time?
The Task Analytics tracking code is unique per survey. The tracking code will not change when making alteration and/or adjusting the settings of the pop-up or survey. Installing & refining the survey at the same time You’re able to install the ...
Manage the last card in a survey
The last card in a survey is the last card respondents are seeing when participating in a survey. By default, the last card is the "Thank you"-card, and respondents can only click the "Close"-button. A message card with a link acting as the last card ...
Activate or deactivate your survey
You can activate or deactivate your survey at any time. This features comes in handy when you have more than one survey running on your website. By default, a newly created survey will be activated. Activate or deactivate a survey Select your survey ...