Delete individual responses that contain sensitive information
It's not uncommon for our customers to collect personal data inadvertently via the free text inputs in the survey. Sometimes visitors to your site that respond might provide their email address or phone number. While this is mostly harmless and a great way for you to get in touch with them directly, collecting and storing that personal data, even accidentally, adds a responsibility our customers don't always want.
If you find your respondents have provided sensitive data that you don't want to keep or your customers have requested under the GDPR that you delete any of their personal data, you can delete individual text responses directly in the Task Analytics user interface.
Deleting Other Tasks
Whenever you're viewing the results for the "Other" task(s), if you mouse-over a result a blue X will be presented. Clicking it asks to confirm the deletion. If confirmed, the result will be instantly removed.
Delete "Other" task responses from the results
Deleting Follow Up Other Responses
In the Summary views and wherever you can see the free text follow up responses, you can now delete them directly from the user interface similar to how we delete Other tasks. Mouse over the response, select the X, and confirm deletion.
Deleting individual follow-up question responses
Will I delete all answers given by this participant?
When deleting the answer of a follow-up question, the initial task selection, completion score and other data points will not be deleted, so as to not skew your results. You will only delete the text response for that particular follow-up question.
Consult your Data Protection Officer (DPO) If your company has a data protection officer, make sure to consult this person to ensure GDPR compliance. Data Processing Agreement (DPA) for storing personal data It’s ok to collect privacy-sensitive ...
Which information does Task Analytics collect
The information that is collected depends on the set-up of your configuration. Some of the data will always be collected as part of using Task Analytics; other data is optional and depends on the set-up of your survey and feedback given by visitors. ...
Task Analytics and GDPR
Task Analytics is committed to the security of your data and protection for the privacy of your clients. All data is stored and hosted in the European Union (The Netherlands, Belgium and Ireland). In GDPR-terms, you are the controller, Task Analytics ...
How many responses do I need?
Our experience is that when your survey has reached 200-400 responses our clients typically can see a clear trend on which tasks are demanded and start to see Completion Rates for the top tasks. Per task For a single task, our clients often see ...
Backup of data
You are responsible for maintaining, protecting, and making backups of your data. To the extent permitted by applicable law, Task Analytics will not be liable for any failure to store, or for loss or corruption of your data. Export your data Users ...