How does Task Analytics use the collected data?
Task Analytics aims to help clients understand customer intent to elevate their service and the customer experience of their websites.
We collect device data to provide insights to our clients regarding which user demographics or platforms might be demanding certain capabilities from their website or which may be experiencing poor service. For example, it allows Task Analytics clients to understand if there is a poor experience for users of mobile Safari. View the full list [2.2.1 > Data being collected: see this document]
We use a cookie to track the state of User’s opt-in status and if users are currently engaged in the Survey. More on cookies [see this document]
We collect IP address only for web server logging purposes for use in our alerting and monitoring systems to help detect malicious use of our Survey and systems. It is not stored with survey responses, allowing users responses to remain anonymous.
Depending on how clients of Task Analytics are using the survey, third party tools (the “Third Party”) like Google Analytics may be connected to the survey by our clients. Responses to questions in the survey may be sent to the Third Party.
Task Analytics and GDPR
Task Analytics is committed to the security of your data and protection for the privacy of your clients. All data is stored and hosted in the European Union (The Netherlands, Belgium and Ireland). In GDPR-terms, you are the controller, Task Analytics ...
Analyzing Task Analytics data in Google Analytics
You've finished the integration of Task Analytics and Google Analytics. Great! Now it's time to analyse the Task Analytics in Google Analytics. Create segments, filter data based on completion scores, segments or audiences. Google Analytics 3rd ...
What Task Analytics data is sent to Google Analytics?
If you’re using Task Analytics and have enabled the 3rd integration with Google Analytics, you’ll be able to analyze WHY visitors visit your website in your preferred web analytics tool. Segments based on task & task completion The integration ...
Which information does Task Analytics collect
The information that is collected depends on the set-up of your configuration. Some of the data will always be collected as part of using Task Analytics; other data is optional and depends on the set-up of your survey and feedback given by visitors. ...
Personal Data Transfer and processing activities
Categories of Personal Data The categories of personal data and categories of data subjects whose data is processed with Task Analytics are: The personal data processed may concern the following categories of data: - Computer Device data - Contact ...