Survey setup
Manage the last card in a survey
The last card in a survey is the last card respondents are seeing when participating in a survey. By default, the last card is the "Thank you"-card, and respondents can only click the "Close"-button. A message card with a link acting as the last card ...
Randomize answers options of questions
Randomization is an important research technique used to help overcome the bias that can result from the order answer options are presented in. Randomizing the order of answer options in your survey prevents bias introduced by order fatigue. With ...
Survey Design: Message card
A message card is a card that does not contain a question. Message cards are often used as the last card in your survey, whereas you maybe want to thank the participant or add a link to another page. But you can also use message cards in between ...
Adjust the time between visitors entering your website and showing the pop-up
You can delay the pop-up invitation Task Analytics uses to invite visitors to participate. Doing so allows you to invite visitors after a defined number of seconds. Follow the instructions below to adjust your survey code. Adding a time delay to the ...
Change the position of the invitation pop-up
You can control where you want the survey pop-up to appear. There are four options in the pop-up positioning to choose from: the top-left corner the top-right corner the bottom-left corner the bottom-right corner Select the position of the invitation ...
Exclude days settings: How it works
You can define the number of days you want to exclude visitors from seeing the pop-up invitation after interacting with Task Analytics. If a visitor chooses not to participate by declining or if the visitor participates and finished the survey, the ...
Cause and effect of your collection rate and the number of excluded days
Cookie control allows you to set the collection rate and define the Exclude days. This is a very powerful feature can you adjust and tweak in order to maximize your response rate (and thus actionable insights). But this can also lead to unwanted ...
Cookie control: Set the collection rate
You can define the collection rate of your survey. With the “Collection rate (0-100)” input field, you can set the percentage of visitors on your website that is going to see the survey invitation. Where can I set the collection rate To set the ...
Setup Task Analytics for multiple domains with domain settings
Note! This feature has been removed from Task Analytics. Task Analytics is all about the complete customer journey. For businesses handling multiple sites or domains, it is crucial to follow the users across sites to get the whole picture. Access ...
Only invite visitors on specific pages using trigger paths
Use trigger paths to control on which specific URL paths the survey should show the survey invitation. This allows you to show the pop-up invitation on specific pages and/or exclude the pop-up invitation on specific pages. This does not mean the ...
Exclude pages on which the survey should not appear
There can be situations where you don’t want to invite visitors to participate. For example, on a (specific) landing page you’re sending paid traffic to, or when visitors are finishing their order. You can use exclude paths to control URL paths where ...
Resolve issues with the lay-out of the pop-up invitation
Are you experiencing issues with the way the invitation pop-up looks? Are buttons unreadable and/or disappearing? Conflicting CSS is causing this unwanted result Task Analytics uses custom stylesheets (CSS) to add styling to the pop-up. When you’re ...
Change the survey setup after collecting responses
It really depends on what you change and how important it is for you to compare analysis in different time periods. Some rules of thumb: OK It's OK to move a task from one category to another, but to keep the responses make sure the task do not ...
What types of questions can I have in a survey?
You can create your own survey and add an unlimited number of questions. The survey is setup with two obligatory questions and other recommended follow-up questions. Obligatory questions The two obligatory questions, being Task and Completions, are ...
Customize the look & feel of the invitation pop-up
We designed Task Analytics to be as minimally invasive as possible while still trying to successfully engage your visitors. One of the ways we do this is by blending into the look and feel of your website. This guide will show you how to style your ...
Preview the invitation popup & survey
You can check what the survey pop-up will look like and what the user flow will be like. Option 1: Use the preview option in the admin section You can always see a preview of your invitation and the questions you’ve composed in the admin section of ...