How many respondents can I expect?
The amount of respondents out of all visitors vary from site to site and from industry to industry.
Public facing websites
In our experience, the lowest rates we have seen is about 1 - 2 percent of the visitors usually for public facing websites. When the engagement and commitment to the company or brand are higher than average, the percentage of visitors willing to respond is higher.
Experiment with the collection rate
You can always adjust the collection rate of a survey. You can experiment with the percentage to have more or less visitors interact with your survey. Learn how
Intranet, participation networks and sofort
For internal applications and corporate intranets we have seen response rates up to 40 - 50 percent.
Even with single-digit response rates, our clients find the responses indicative of the experience.
How many responses do I need?
Our experience is that when your survey has reached 200-400 responses our clients typically can see a clear trend on which tasks are demanded and start to see Completion Rates for the top tasks. Per task For a single task, our clients often see ...
Cause and effect of your collection rate and the number of excluded days
Cookie control allows you to set the collection rate and define the Exclude days. This is a very powerful feature can you adjust and tweak in order to maximize your response rate (and thus actionable insights). But this can also lead to unwanted ...
Who are these participants and what motivates them?
Summary An intrinsic motivation, affecting change and interest are the key motivators for people to participate in surveys. Only a small percentage participates because of a negative experience. It’s twice more likely participants have had a good ...
Cookie control: Set the collection rate
You can define the collection rate of your survey. With the “Collection rate (0-100)” input field, you can set the percentage of visitors on your website that is going to see the survey invitation. Where can I set the collection rate To set the ...
Delete individual responses that contain sensitive information
It's not uncommon for our customers to collect personal data inadvertently via the free text inputs in the survey. Sometimes visitors to your site that respond might provide their email address or phone number. While this is mostly harmless and a ...